introduction " With will and determination and by working with the right partner, we have shown how we can balance being an environmentally responsible company with meeting economic business goals." Paul Harbottle Chief Operating Officer, JD Wetherspoon Recycling Services is an award winning provider of recycling- led waste services to UK businesses. Our independent management approach allows us to tailor the optimum waste control system for each individual customer site and then select the best mix of local service providers to make it happen. The result for our customers is a unified waste and recycling strategy that: • Creates value through intelligent management • Improves recycling and reduces waste • Puts the customer first Traditional waste companies focus on ' in- house' transport and disposal. To increase profits they need more waste not less, creating a conflict of interest with customer need. Recycling Services is different, offering independent management that focuses on recycling and waste reduction, in line with our customers' interests. Our award winning approach has been used by the Environment Agency as an example of best practice and will appeal to those who are seeking to make a step change in improving waste and recycling, or who wish to reduce administration by consolidating services, or who just demand better customer service.

FeaturesBenefits One Point of Contact National supplier offering a complete portfolio of waste management services including bins, bags and recycling Value and Service • Reduced rates through economies of scale; • Simplified supplier management and administration of waste Reporting Detailed management information ( MI) reporting Control • Improved visibility and understanding of financial and environmental impact of waste • " What gets measured gets managed" Completely Independent Flexibility to select the best service provider for any waste stream in any part of the UK Meet your needs, not ours • True one- stop, national coverage. Service tailor- made to your needs • Recycling focus leading to reduced environmental impact ISO 9001 and 14001 accredited Professionally managed with high operating standards Excellent Service • Consistently high service and performance standards Comprehensive Record Keeping Licenses, permits and duty of care. Fully Auditable Process • Reassurance over correct collection and disposal Fully Regulated and Compliant Full compliance with regulations, including hazardous, electrical, animal by- product and others Peace of Mind • More difficult wastes catered for • Legal obligations are met Service Rate ' Good' or ' Excellent' 98.0% 93.8% 92.3% 97.8% Helpfulness of operations staff Speed of service Reliability Ease of contact 98.. 0% 93.. 8% 92.. 3% 97.. 8% 80% Ease of contact Reliability Speed of service Helpfulness of operations staff Service Rate " Good" or " Excellent" 0% 20% 40% 60% 80% 100% " Recycling Levels are up. Waste to Landfill is down. Savings on disposal and landfill tax, along with credits from recyclable materials, have generated substantial cost improvements" Jim McKechnie, General Manager, DHL At Recycling Services we manage and run national recycling and waste disposal services for large commercial customers in a wide variety of business sectors. We operate totally independently which means we can select the best service provider for the job. This flexibility means our customers benefit from a fast and responsive service that is tailor- made to their needs, as opposed to an off- the-shelf service that may not be in their best interests. Our philosophy is very much geared towards working with our customers to maximise efficiencies in a manner that suits their working practices whilst meeting the highest possible standards for compliance with waste legislation. Customer satisfaction is very much at the core of what we do and how we operate. As such, Recycling Services' National Operations Centre is ISO9001 and ISO14001 accredited. To help us further improve our service standards we regularly carry out customer satisfaction surveys of key accounts, as illustrated right. Providing waste and recycling services throughout the UK we are an independent commercial arm of Cory Environmental, one of the largest waste and recycling companies in the UK.